Conflict Resolution and Management: What is the Difference?

Описание: 🎥 The Ordinary Professor: Conflict Management vs. Conflict Resolution


💬 Episode Overview

In this short yet powerful episode, Dr. Kortney Peagram breaks down the key differences between conflict management and conflict resolution*. Drawing from her experience as a professor and emotional intelligence trainer, she explains how to identify when you’re simply “putting a bandage” on an issue versus getting to the root cause of a disagreement.

Whether you’re a leader, manager, or just trying to improve your relationships, this video gives you practical tools to better navigate conflict with emotional intelligence and intention.

What You’ll Learn: The Two Types of Conflict.

Task conflict: Differences in goals, methods, or approaches.
Relational conflict: Tension between people due to values, personalities, or communication styles.

Conflict Management vs. Conflict Resolution:

Conflict Management = quick fixes and compromises (a “band-aid” solution).
Conflict Resolution = exploring root causes, emotions, and misunderstandings to create real change.

When to Switch Gears:

If the same issues keep resurfacing, management isn’t working — it’s time for resolution.

Practical Tools and Models:

SBI Model (Situation–Behavior–Impact/Intent): Focuses on facts and behaviors, not emotions.
Start–Stop–Continue Model: A feedback tool to identify what behaviors to begin, stop, or maintain.

Self-Reflection Tips:
Ask yourself:
"Why am I in this conflict?”
“Am I trying to win or to understand?”
“Is my ego driving this?”
Recognize emotional “scaffolding” — when small frustrations build up over time and lead to bigger blowups.

🛠️ Key Takeaways

Don’t confuse managing conflict with resolving it.
Use frameworks like SBI or Start–Stop–Continue to guide conversations.
Do a self-check before confronting others — understanding your own emotions leads to better outcomes.
True resolution comes from curiosity, not competition.

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Mentioned Concepts & Models

SBI (Situation–Behavior–Impact/Intent)
Start–Stop–Continue Feedback Model
Task vs. Relational Conflict
Emotional Intelligence and Ego Awareness

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About Dr. Kortney Peagram

Dr. Peagram (aka *The Ordinary Professor*) is a psychologist, professor, and executive coach specializing in emotional intelligence, leadership development, and workplace dynamics. Through her channel, she simplifies complex human behavior into relatable, actionable insights to help you thrive personally and professionally.

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