Five9 and Mason Companies AI In Real Life
Автор: Five9
Загружено: 2025-09-17
Просмотров: 91
Описание:
Back-to-school season is one of the busiest times of year for retail, and great customer service can make all the difference.
In this episode of Five9 AI in Real Life, Jennifer Edwards, VP of Customer Experience at Five9, sits down with Nicole Darby, Director of Customer Care at Mason Companies, and one of our 2024 New Era of CX Award winners for Best Self-Service.
Nicole shares how Mason Companies is using chatbots and Intelligent Virtual Agents to handle surging seasonal demand, achieving a 46% deflection rate with chat automation while freeing agents to deliver more personalized support.
Learn more about our customers: www.five9.com/customers
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