Radius Global Solutions Boosts Contact Center ROI with CallMiner

Описание: When every second counts in the contact center, reducing training time and accelerating deployment can directly impact the bottom line. In this success story, the VP of Business Analytics at Radius Global Solutions, shares how CallMiner’s conversation intelligence platform transformed their outsourcing operations.

Facing challenges in agent training and revenue growth, Radius leveraged CallMiner’s intelligent automation platform to build bots and deploy client solutions in record time, cutting development cycles and onboarding costs significantly. By integrating CallMiner as a flexible platform across multiple tools, they reduced training time by 25%, enabled real-time policy auditing, and created safe, simulated call environments for agents to practice without compliance risk.

The platform’s powerful user interface, ease of integration, and PII redaction capabilities not only improved efficiency but ensured that customer privacy and compliance requirements were met. For Radius, CallMiner wasn’t just a product, it became a cornerstone tool that unlocked data-driven decisions, streamlined policies, and empowered both managers and agents.

If your contact center or outsourcing operation needs faster training, smarter insights, and improved compliance, this story shows why top organizations trust CallMiner to deliver measurable ROI.

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