Why Personalised Outreach is the Missing Link in Customer Experience

Описание: In this insightful webinar clip, CallMiner and partner Alvaria dive deep into one of CX’s biggest challenges: we’re investing heavily in technology - AI, self-service, chatbots, IVRs - but losing sight of the human at the centre of the customer journey. Despite more data and digital transformation than ever before, customer satisfaction scores remain low, and consumers are switching providers after just a couple of negative experiences.

Bruce Skjolde of Alvaria and Martin Teasdale (Get Out of Wrap) discuss why technology alone isn’t a silver bullet. The key lies in defining and understanding the whole customer journey, then using conversation intelligence and data-driven insights to deliver proactive, personalised outreach at exactly the right time. This approach removes friction, reduces frustration, and builds real brand loyalty.

If you’re serious about optimising customer experience, this session shows how to align fragmented data, break down silos, and treat customers as individuals - turning AI-power into human value. Watch now to see why the next wave of CX excellence means acting before customers reach out in frustration.

▶ Watch the full “Mastering the Future of Proactive Customer Engagement” webinar here: https://learning.callminer.com/uk/col...

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