How Gonzaba Medical Group Transformed Patient Experience with CallMiner

Описание: Discover how Gonzaba Medical Group overcame patient churn and delivered lasting improvements to healthcare service quality, with the help of CallMiner’s Intelligent Automation platform.

In this success story Gonzaba's Patient Experience Quality Improvement Manager, shares how CallMiner’s Analyze solution gave her team 100% visibility into what patients need and want. That insight allowed them to take immediate service recovery actions, launch proactive initiatives, and deliver a consistently better patient experience across the organization.

From enhanced patient experience to streamlined Auto QA processes, CallMiner enabled measurable operational improvements while fostering a deep partnership based on empowerment and collaboration. For Gonzaba Medical Group, the technology was transformative - but the people behind it were equally critical to their success.

If your healthcare organization is looking to improve patient satisfaction, reduce churn, and make data-driven decisions, this story illustrates what’s possible when you combine world-class technology with a dedicated customer success team.

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