The Rise of the Digital CSM — And why you need one!

Автор: Gainsight

Загружено: 2023-06-14

Просмотров: 748

Описание: Join us for the first webinar of 2021 as we discuss the Rise of the Digital Customer Success Manager with Élisabeth Courland, DCSM at TalentSoft, where she operates at the intersection of Customer Success and Marketing.

We’ll talk about where DCSMs fit into an organization, what they do and what their responsibilities are, and most importantly – why you need one. It’s a new role in CS, one that we expect to see a lot of in 2021 as companies invest more in digital-led strategies.

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The Rise of the Digital CSM — And why you need one!

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