CloudRadial In-Portal Client Training: Overview of the LMS

Описание: Training is essential for MSPs—it reduces tickets, improves security, and boosts client satisfaction. But here's the problem: if users can't easily access it, even the best training becomes useless. In this webinar, CloudRadial VP of Product Ricky Cecchini shows how to fix training's biggest challenge: getting people to actually take it.

What You'll Learn:

Why training fails (and it's not the content—it's access and time)
How to eliminate password fatigue and separate portal problems
Building courses users can complete in bite-sized chunks, not hour-long sessions
Integrating training into your clients' daily workflow (Teams, portal, chat)
Real-time tracking and compliance reporting that actually works
Course sourcing strategies (Bigger Brains, Clip Training, custom content)

Key Features Demonstrated:
✓ Unified Client Portal (UCP) for centralized training access
✓ SSO integration with Microsoft 365 and Google
✓ Progress tracking and automated compliance policies
✓ Course creation tools (or use pre-built content from partners)
✓ API access for custom integrations
✓ Future vision: AI-powered course recommendations through ServiceAI

Perfect for MSPs who:

Have training content but struggle with adoption
Deal with compliance requirements (HIPAA, security awareness)
Want to reduce support tickets through better user education
Need a lightweight LMS that integrates with their existing stack

The Bottom Line: Training only works if people can access it effortlessly. CloudRadial puts courses where users already are—in their portal, integrated with chat, linked from tickets—making training part of the workflow, not a separate chore.

Stop letting great training content go unused. Watch this demo to see how MSPs are finally solving the training adoption problem.