Testing Responses in the AI Chat Sandbox
Автор: CloudRadial
Загружено: 2026-01-14
Просмотров: 18
Описание:
Learn how to use the AI Chat Sandbox in ServiceAI to test, validate, and improve your AI responses before deploying them to your technicians.
In this video, we cover:
How the AI Chat Sandbox works as your safe testing environment
Understanding how ServiceAI correlates your tickets and articles to generate responses
Reading confidence percentages and response assessments
Generating AI-powered documentation to fill knowledge gaps
Testing company-specific vs. generic queries
How proprietary client articles work within the sandbox
The Chat Sandbox lets you see exactly how ServiceAI arrives at its answers so you can identify gaps in your documentation and improve AI accuracy before going live.
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