See How Your Service Techs Actually Perform with ServiceAI

Описание: Most service desk managers have a gut feeling their techs are doing okay—no major fires, no angry client complaints. But what about the quality of their notes? Their communication style? Whether they're actually providing the level of service your MSP promises?

Manually reviewing thousands of tickets to assess technician performance simply isn't feasible. That's where ServiceAI changes the game.

In this webinar, CloudRadial's Ricky Cecchini demonstrates how ServiceAI helps MSPs gain unprecedented visibility into technician performance without the manual grunt work.

You'll Learn:

✅ How RPS (Relative Performance Score) works – Understanding the 1-10 scoring system that measures ticket quality, technician performance, and client satisfaction
✅ What AI can (and can't) tell you about your techs – The honest truth about AI accuracy, limitations, and how to verify insights before taking action
✅ How to ask the right questions – Using AI to quickly identify which technicians need coaching, who's being overloaded, and which tickets require your immediate attention
✅ Practical coaching strategies – Turning AI insights into actionable improvements that elevate your entire service desk
✅ Measuring success over time – Tracking whether your coaching efforts are actually working by comparing performance scores across different periods

Why This Matters:
Your service desk is your largest surface area of client interaction. The quality of those interactions directly impacts client retention, referrals, and your MSP's reputation. ServiceAI gives you the power to maintain consistent quality at scale—something that's nearly impossible to do manually when you're handling hundreds or thousands of tickets.

Watch now to see live demos of how ServiceAI analyzes real ticket data, generates performance reports, and helps you identify opportunities for improvement before they become problems.

Ready to see how ServiceAI can transform your service desk management?

📅 Schedule a personalized demo: cloudradial.com/demo
💬 Questions? Email [email protected]