Five9 and Wyndham AI In Real Life
Автор: Five9
Загружено: 2025-10-09
Просмотров: 130
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How is Wyndham Hotels & Resorts using AI to modernize its contact center?
As part of the Five9 AI in Real Life series, Joe DeLuca, Sr. Director Voice Contact Center & Collaboration at Wyndham Hotels & Resorts, shared how the business's multi-faceted AI journey spans productivity gains, smarter containment and deflection, and deeper personalization to enhance both the customer and agent experience.
He also emphasized the importance of setting clear expectations, establishing a robust data foundation, and identifying the most effective use cases to drive meaningful impact.
Learn more about Wyndham's story: www.five9.com/resources/case-study/wyndham
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