How ServiceAI Helps Technicians
Автор: CloudRadial
Загружено: 2025-12-29
Просмотров: 35
Описание:
ServiceAI: How Your Team's Ticket Notes Power AI Answers for Technicians
Your techs have already solved most of the problems hitting your service desk—but that expertise is buried in thousands of ticket notes. ServiceAI reads all of it and turns it into instant, accurate answers.
In this video, we cover:
→ How ServiceAI ingests and learns from your PSA tickets
→ Using the AI Chat Sandbox to test responses
→ The ConnectWise pod & Autotask insights for in-PSA answers
→ Agent Answer mode for technician coaching
→ Customizing tone and adding rules to responses
→ How cleaner notes improve future AI accuracy
The more your team documents, the smarter ServiceAI gets.
📄 Full documentation: https://support.cloudradial.com/hc/en...
#msp #ServiceAI #PSA #ConnectWise #Autotask #ITAutomation #CloudRadial #ServiceDesk
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