Five9 Introduces Agentic CX, Pinpoints Its Differentiators

Описание: At CCW 2025, Five9 debuted Agentic CX, its new solution for contact centers to augment their customer contact handling strategies with AI.

In this interview, Jonathan Rosenberg, CTO at Five9, introduces the solution to CX Today's Charlie Mitchell.

After some quick introduction, Rosenberg discusses:

🤔 What Is Agentic AI (and What Isn't It)? 🤔

There are some AI solutions packaged as agentic AI, but that doesn't necessarily mean they're "agentic". Rosenberg identifies what buyers should look for in "agentic" solutions.

⚙️ How Does Agentic CX Work? ⚙️

Five9 has long served the market with intelligent virtual agents, and more recently AI agents. The CTO shares the significance of this next step with agentic CX.

🔀 How Does Five9 Differentiate with Agentic CX? 🔀

Many market competitors have put forward similar "agentic" offerings. Rosenberg makes the case for what sets Five9 Agentic CX apart.

Wish to find out more about Agentic CX? Visit: https://www.five9.com/

Hosted by Charlie Mitchell, Head of Publication at CX Today News - Customer Experience Technology News #agenticai #contactcenters #five9

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