If Disney Ran Your Business: How to Create A Magical Culture and Increase Engagement

Описание: Summary

In this episode, Clarence Bongalos sits down with John Formica ("The Ex-Disney Guy"), to explore tensions in the modern workplace, the crisis of employee loyalty, and the relationship between employee experience and customer experience as exemplified by Disney's magical culture.



The conversation explores the importance of defining purpose, the impact of performance and disdain for a paycheck, creating a great company to work for, striving for magic and humanity, story building in leadership, experience, value, and career change, Disney-level engagement strategies for any business, and changing behavior in leaders to improve engagement.



Takeaways

1. Tension between performance and authenticity in the modern workplace
2. Purpose and alignment are crucial for employee engagement and success Defining purpose engages the heart of employees.
3. Striving for magic and humanity in the workplace fosters a positive culture.



Chapters

00:00 The Tension in the Modern Workplace
06:06 Employee Loyalty Crisis
20:29 Performance and Alignment
31:00 Purpose and Alignment in Disney Culture
37:05 Defining Purpose for Small Business Owners
45:36 Creating a Great Company to Work For
52:49 Story Building in Leadership
01:02:56 Disney-Level Engagement Strategy for Small Businesses
01:08:59 Changing Behavior in Leaders



Keywords

#employeeengagement #companyculture #leadership #culture #disney #businessstrategy #customerexperience #employeeexperience



Links

  / john-formica-the-ex-disney-guy