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The Art of Small Talk: Using The Customers Name
Автор: Canity
Загружено: 2017-07-24
Просмотров: 49141
Описание:
What's in a name? The opportunity to connect with your customers, that's what! Using a customer's name is an essential part of effective small talk.
00:00 – Intro
00:11 – Say their name out loud.
00:24 – What to do when you don’t understand or hear their name.
00:46 – If you’ve forgotten their name.
01:06 – If the customer hasn’t told you their name.
01:34 – Outro
Canity is an online customer service training platform. 400+ short, practical, easy to understand customer service training videos.
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