Reception Skills Training

Описание: Learn how to impress every visitor with Reception Skills training. How are your visitors greeted when they walk through into your front office? With a warm smile and a helpful attitude? Or maybe nothing at all? This Receptionist training module will walk you through everything a front office team member needs to know, from welcoming visitors to creating a positive and professional reception area, dealing with customer enquiries and more.

00:00 – Intro
00:28 – The art of note taking.
01:10 – Tips for taking messages over the phone.
01:30 – Listening and interpersonal skills.
02:49 – Why microlearning is so effective.
05:07 – Outro

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Canity is an online customer service training platform with 400+ short, practical, easy to understand customer service training videos.

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