Customer Success Secrets Every AE Needs to Know | Matt Sterenberg (Modern Campus)
Автор: Tech Sales with Carter
Загружено: 2026-02-23
Просмотров: 56
Описание:
In this episode, I sit down with Matt Sterenberg, Senior Director of Customer Success at Modern Campus and a 12+ year EdTech leader with experience across customer success, sales, and customer advocacy, to unpack what customer success teams wish every AE understood.
TOPICS WE COVER
Why higher ed is more ROI-driven and how that’s changing buying behavior
Selling value in higher ed: going beyond “time saved” to “to what end?” outcomes
What creates customer champions, and the fastest ways to lose advocates
Early warning signs of churn: implementation, time-to-value, usage, sentiment, and champion risk
The “hostage customer” problem: high usage, low satisfaction
What AEs should document before close: key stakeholders + pain + success metrics
LINKS
Website: https://www.techsaleswithcarter.com/
Newsletter: https://www.techsaleswithcarter.com/n...
LinkedIn: / carter-armendarez
Learn more about Modern Campus: https://moderncampus.com/
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