Setting up for success with Zendesk QA: AI focus
Автор: Zendesk
Загружено: 2025-01-31
Просмотров: 2451
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✅ Setting up for success with Zendesk QA: AI focus
👉 Learn more about Zendesk QA: https://zdsk.co/4e1TWRd
💡 Learn about the AI features available in Zendesk QA and gain greater insights into your team's performance.
⏳ Timestamps:
00:10 - Auto QA deep dive
03:51 - AI powered spotlight explained
05:00 - Create AI powered filters to find critical tickets
10:00 - Building an AutoQA scorecard
14:00 - Personalising AutoQA to fit your teams needs
17:05 - Understanding the conversation insights data mining tool
20:17 - Analyzing AutoQA results in the dashboard
26:45 - AI agent qa (bot qa) deep dive
30:20 - Personalising spotlight insights to fit your teams needs
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2024
🎥 Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube
Join us on other social media channels:
👉 LinkedIn: https://zdsk.co/ZendeskLinkedIn2024
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#Zendesk #CustomerService #CustomerExperience
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