3 steps to implement Zendesk QA – Step 3: Supercharge QA with AI features

Описание: Join our expert Abdullah Khatib in this in-depth webinar as he walks you through the powerful AI-driven QA features in Zendesk! From setting up automated scorecards to customizing AI insights and spotlighting key conversation trends, learn how to boost your quality assurance process, automate reviews, and enhance customer satisfaction.

🔍 What You’ll Learn:

Auto QA scorecard creation and customization
How AI grades conversations and helps reviewers
Using Spotlight for sentiment and churn risk detection
Creating custom AI insights and categories
Reviewing bot interactions and dashboards analysis
Tips for improving QA efficiency with hybrid manual + AI reviews
Whether you're just starting with Zendesk QA or looking to deepen your expertise, this session has everything you need to optimize your processes and get the most out of AI-powered quality management.

🎥 Watch now and transform your QA process!

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