UX matters: It can be dangerous to interrupt someone's process, even when your process seems easier

Описание: When Denso dropped off a prototype steering wheel with thumb joysticks, nobody knew how to make it usable. So we built a cockpit around it—and learned how differently people process information while driving.

Human factors design isn’t about making tech fancy. It’s about making it usable under pressure.
00:00 UX matters: It can be dangerous to interrupt someone's process, even when your process seems easier