9. ITIL | Service Package and service level package
Автор: Kavin Kumar
Загружено: 2017-03-03
Просмотров: 3733
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This ITIL core foundation video explains about the service package which is part of service strategy.
Some customers have high utility requirements, some have high warranty requirements, and some require high levels of both. To accommodate this, Service Providers can seek to satisfy one or more of these types of customers by packaging different levels of Service Utility and Service Warranty, and pricing these packages accordingly. This packaging is what known as service package.
A Service Package provides a detailed description of package of bundled services available to be delivered to customers.
Service package consists of following components.
One, Core Services Package which is the basic outcomes desired by the customer.
Second, Supporting Services Package which enables or enhances the value proposition
Third, Service Level Package which defines level of utility and warranty provided by service package.
Service Level Packages are effective in developing service packages with different levels of utility and warranty, as appropriate to the customer's needs, and in a cost effective way. Basically the following aspects will be the part of a service level package.
Availability and Capacity Levels
Continuity Measures
Security Levels
Support arrangements
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