How to Calculate Customer Satisfaction? | Net Promoter Score (NPS) | Hindi | Pankaj Shaw

Описание: Reading Material: https://shawpankaj.com/what-is-net-promote...

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Topics Covered:
1. What is Net Promoter Score?
2. How to Calculate Net Promoter Score?
3. Formula of Net Promoter Score
4. Net Promoter Score Benchmark?
5. How to Increase Net Promoter Score?

Net Promoter Score (NPS) is a measurement system to track customer loyalty or satisfaction and increase the customer experience level such that they are likely to become your advocates that recommend your product. NPS acts as a KPI of Customer experience.

(NPS) is a popular customer experience metric that shows you how many brand advocates actually have in a form of a score.

So here is the entire video that how they do this and what tactics they apply.

Timestamp:
0:00 - Intro
1:47 - Net Promoter Score Meaning
2:38 - Net Promoter Score Measure/Calculate
5:58 - Net Promoter Score: Benchmark
7:14 - How to Increase Net Promoter Score?
10:15 - Conclusion
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About: Pankaj Shaw is a Passionate Entrepreneur with an extraordinary mind in Business & Entrepreneurship. Being an Entrepreneur he loves to share the knowledge he acquires from reading many books. He is a Business Consultant and specializes in Marketing.

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