How to analyse and act upon NPS (Net Promoter Score) responses
Автор: customerthermometer
Загружено: 2021-11-22
Просмотров: 5968
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Part 7 of 10 in the NPS (Net Promoter Score) Excellence Video Series
In this video we look at how to analyse and act upon NPS feedback. The main way to analyse NPS results is to track overall NPS scores over time. Tracking NPS is only the start, you need to know how to analyse NPS scores and how to act upon the responses to make sure it is always improving.
● How to analyse NPS responses
● What to do with NPS responses
● How to categorise NPS responses
● What are NPS passives?
● What are NPS promoters?
● What are NPS detractors?
● Correlate NPS data with customers
● Break down NPS responses into segments
Read/Watch the Ultimate guide to NPS here 👉 https://ctapp.link/LLNYvWny
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