KCS in Action: Program Design by the Numbers

Описание: **expand description for links shared during the preso**

Designing and sustaining a healthy KCS program requires thoughtful decisions about how to allocate roles and resources.

In this session, we explore KCS program design through the lens of all things countable!

--Part time vs. full time roles
--Time expectations for KPIs at various stages of adoption
--Wave sizes and timelines
--Ratios for key functions including Coaches, Knowledge Domain Analysis, and KCS Council
--How we want to AVOID counting

This session will help KCS program leaders assess their current approach, validate assumptions, and strengthen their case for strategic investment. We share examples and field-tested guidance so you can leave with greater clarity and confidence in your KCS program design.


Service Innovation Summit 2026! https://www.serviceinnovation.org/eve...
The Tool is the Vehicle and KCS is the Journey: https://www.serviceinnovation.org/veh...
Why KCS? https://library.serviceinnovation.org...
Technique 8.2: Create a Strategic Framework: https://library.serviceinnovation.org...
You Need a Dedicated Program Manager: https://www.dbkay.com/program-managem...
Building a Center of Excellence: https://library.serviceinnovation.org...
KCS v6 Adoption & Transformation Guide: https://library.serviceinnovation.org...
PAR 2.0 – Process Alignment Review: https://library.serviceinnovation.org...
Measurement Matters: https://library.serviceinnovation.org...
Empowering Teams: Training for Success: https://www.serviceinnovation.org/emp...
Recommended measurements to begin tracking KCS success/impact: https://library.serviceinnovation.org...