AI-Powered Customer Experience: Inbenta’s Melissa Solis
Автор: The Software Report
Загружено: 2025-12-14
Просмотров: 8
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Welcome to The Software Report, a leading information source on software companies and solutions.
In this episode, we speak with Melissa Solis, CEO of Inbenta, an AI customer experience platform used by more than 1,000 companies worldwide. Founded in 2005, Inbenta offers a suite of Conversational AI tools—including Chat, Search, Assist, Knowledge, and Learn—that help enterprises automate user interactions, improve support workflows, and serve customers across 100+ languages.
Melissa brings more than three decades of leadership experience across insurance and technology. Before joining Inbenta, she co-founded GIACT Systems and served as CEO through its acquisition by Refinitiv. At Inbenta, she oversees efforts to expand the platform’s enterprise footprint while advancing safe, intent-driven AI capabilities for customer-facing teams.
Melissa supports Patrol Stories. To learn more about this organization click here: https://www.patrolstories.com/.
I am your host, RJ Lumba. We hope you enjoy the show. If you like the episode, click to follow.
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