From Good to Great: Elevating Patient Experience in the 4.0 Era

Описание: From the moment a patient decides to seek care to the moment they return home, every touchpoint shapes their perception of your hospital or clinic. In today’s consumer-driven healthcare world, patient expectations are higher than ever — and they are quick to compare providers, insured or not.
In this episode of Healthcare 4.0 Podcast, Dr. Dilshaad Ali discusses with Ms. Nguyen Thi Cuc to explore how hospitals can move from good to great by:

✅Optimizing operational touchpoints — from reception to discharge
✅Building seamless patient experiences across in-person and digital channels
✅Creating a patient-centered culture that drives satisfaction and loyalty
Whether you work in hospital management, healthcare operations, or patient services, this conversation will challenge the way you think about delivering care and inspire actionable improvements.

📌 About Axel Health Group
We partner with healthcare providers and investors to transform operations, elevate patient care, and build sustainable growth strategies. Our expertise spans healthcare management, business transformation, M&A advisory, and life sciences.
Contact us:
📧 Email: [email protected]
🌐 Website: https://lnkd.in/gmTpw5Kt

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