Building Great Patient Experience Journeys in Hospitals – Where Should We Begin?
Автор: AXEL Health
Загружено: 2025-08-28
Просмотров: 105
Описание:
How can hospitals create patient journeys that are seamless, patient-centered, and truly memorable?
In this episode, Dr. Dilshaad Ali and Ms. Cuc Nguyen explore the essential steps to designing an outstanding patient experience journey in healthcare.
What you’ll learn in this episode:
✅ Where hospitals should begin when building great patient experiences
✅ Designing every touchpoint across pre-care, care, and post-care – including financial counseling
✅ Balancing the macro view (systems, processes) with the micro view (every single patient interaction)
✅ The critical role of leadership and continuous training in sustaining excellence
This episode is for healthcare leaders, hospital managers, and patient service teams who want to rethink how care is delivered and how to put patient centricity into practice.
📌 Subscribe to Healthcare 4.0 Podcast for more insights on:
• Patient experience in hospitals
• Healthcare management and operations
• Digital health and hospital transformation
• Leadership in healthcare
#Healthcare40 #PatientExperience #HospitalManagement #HealthcareLeadership #HealthcareEconomics #DigitalHealth #HealthcareOperations #AxelHealth
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