How UP3 Is Making AI Work for People, Not Replace Them

Описание: Becci Copley, Professional Services Director at UP3, shares how UP3 is helping organisations unlock real value from AI and ServiceNow without the fear or hype.

Becci explains how UP3 invests heavily in upskilling its teams through ServiceNow certifications, hands-on delivery experience, and dedicated Centres of Excellence, including its AI Centre of Excellence.

Most importantly, she explains why AI should be seen as an enabler that removes repetitive work, allowing people to focus on what they do best.

Timestamps:
0:00 Meet Becci Copley, Professional Services Director at UP3
0:24 How UP3 Upskills Its Teams in ServiceNow
0:46 Centres of Excellence & AI Specialisation
1:15 Why Hands-On Delivery Experience Matters
1:29 How This Approach Benefits Customers
1:49 Collaboration & Knowledge Sharing at UP3
2:18 What Makes UP3 Different in the AI Ecosystem
2:36 Introducing UP3’s AI Unlocked Service
3:22 Delivering a Custom AI Agent in Just 3 Weeks
4:06 Dispelling the Myths & Fears Around AI
4:37 How AI & AI Agents Improve Employee Experience
4:59 A Real Client Story: Removing the “Job-Draining” Work
6:12 AI as an Enabler, Not a Replacement
6:27 Barriers to AI Adoption
8:23 Keeping Data Safe in the AI World
8:42 Closing Thoughts

For inquiries, email us at [email protected]
Visit us: https://up3.co.uk/
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About UP3:
We're a 100% dedicated ServiceNow partner, dedicated to helping organisations get the most from their ServiceNow investment.

With UP3’s ServiceNow Managed Service, we take full responsibility for your platform, from day-to-day support and upgrades to development and roadmap planning. Our UK-based team brings deep technical know-how, process expertise, and a business led mindset to help you solve complex challenges and drive digital transformation.