How Rail Operators Stop Fraud in Real Time | Rail Fraud ServiceNow

Описание: In this video, Justin Loftas, Technical Director at UP3, explains how a rail fraud prevention app was built on ServiceNow to stop fraudulent Delay Repay claims before payments are made.

The app uses real-time train running data and ticketing system integrations to validate journeys, prevent financial losses, and speed up legitimate customer compensation. Justin also discusses a digital communications solution that improves disruption management, reduces control team calls, and ensures customers receive consistent, accurate information.

Timestamps:
00:00 – Justin Loftas introduces his role at UP3
00:25 – The challenge of fraud in rail Delay Repay systems
00:50 – Why traditional fraud detection happens too late
01:24 – The idea behind stopping fraud before payment
01:46 – How the rail fraud app works in practice
02:00 – Visualising fraud patterns and connected data
02:32 – How the fraud app integrates with Delay Repay
02:58 – Using real-time train running and ticketing data
03:16 – Validating tickets, journeys, and delays
03:26 – Faster payments for legitimate customer claims
03:47 – Beyond fraud: improving customer experience
05:03 – Digitising communication during rail disruptions
05:12 – Reducing control team calls by 70%
05:23 – Delivering consistent customer information

For inquiries, email us at [email protected]
Visit us: https://up3.co.uk/
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About UP3:
We're a 100% dedicated ServiceNow partner, dedicated to helping organisations get the most from their ServiceNow investment.

With UP3’s ServiceNow Managed Service, we take full responsibility for your platform, from day-to-day support and upgrades to development and roadmap planning. Our UK-based team brings deep technical know-how, process expertise, and a business led mindset to help you solve complex challenges and drive digital transformation.