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KCS in Action - Change Management and KCS in a Digital First World
Автор: Consortium for Service Innovation
Загружено: 2023-05-16
Просмотров: 249
Описание:
The industry is changing at an ever-growing pace. Change management applied to large projects or program initiatives delivers significant results. Whether it be new KCS, Digital Transformation, or new ways of working, transitioning from a hierarchy to an Intelligent Swarming model of support…all of us…are being asked to change.
Alina Weber, a Change Management Architect, has a wealth of experience in Change Management and shares the best practices she has learned over her career.
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