Service Desk Balanced Scorecard

Описание: Visit MetricNet.com/Scorecard, download the template, and begin measuring your service desk performance today!

Today’s service desk technologies make it easy to capture enormous amounts of performance data. But what does it all mean?

If customer satisfaction improves but costs also go up, is that good or bad?

Is my Service Desk performing better this month than last month?
Despite all the data that Service Desk managers have at their fingertips, most cannot answer a very basic question:

How is my Service Desk performing?

MetricNet developed the Service Desk Balanced Scorecard to answer this very question! And we are excited to announce that our proprietary scorecard is now available for download!

Simply enter your service desk data and your score will automatically calculate! We’ve even included benchmarking data so you can see how you compare against other Service Desks in the industry!

MetricNet’s scorecard takes the most important metrics – including Cost per Ticket, Customer Satisfaction, and First Contact Resolution Rate – and combines them into a single, overall measure of performance.

When tracked over time, your scorecard tells you whether your service desk is improving…staying flat…or getting worse!

So what are you waiting for? Visit MetricNet.com/Scorecard, download the template, and begin measuring your service desk performance today!