Know Your Benchmarks Service Desk and Desktop Benchmarks from 2023
Автор: MetricNet
Загружено: 2023-03-20
Просмотров: 491
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For more insightful content, join the HDI Virtual Chapter! You can find membership information here: https://www.hdilocalchapters.org/cpag...
Many Service and Support professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend and even fewer are aware of what constitutes acceptable performance. Join Jeff Rumburg as he shares benchmarking data and case studies demonstrating what sets successful IT Service and Support groups apart.
Attendees will learn:
The key metrics and indicators of successful IT service and support groups
How to use benchmarking data to measure and improve the performance of your team
Practical strategies for enhancing service and support within your organization
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