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Adapting to Change: Boris Sertic on Pandemic Transformation at Banyan Tree Hotels & Resorts
Автор: RateGain
Загружено: 2023-06-04
Просмотров: 26
Описание:
Boris Sertic — Head of Revenue at The Banyan Tree Hotels & Resorts — discusses the changes brought about by the pandemic.
The pandemic caused a reset and required looking back, forward, and sideways to understand the road ahead. And so, Banyan Tree Hotels & Resorts aimed to be more relevant and innovative post-COVID.
Boris highlights that adapting to the pandemic involved multitasking and becoming generalists rather than specialists. And that the focus was not only on catering to guests but also on adjusting to business needs and opportunities.
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