How to Master Difficult Conversations: Sheila Heen — The GCA Podcast, Episode 245

Описание: In Episode 245 of The Game Changing Attorney Podcast, Crisp Founder & CEO Michael Mogill sits down with Sheila Heen — Founder of Triad Consulting, New York Times Best-Selling Author, and Harvard Law School Professor.

Together, we’re helping you handle difficult situations by understanding:

The underlying structure and challenge of every difficult conversation
The different types of feedback leaders can give – and what actually works
How to raise tough issues and have productive conversations

Tune in for a conversation that’ll leave you wanting to handle situations better and show you how.

Key Moments:
07:34 | The single most valuable skill you can have
14:57 | Defining difficult conversations
17:58 | How to navigate a tough talk
20:57 | Not everything is either/or
23:22 | Starting difficult conversations with a third story
29:35 | The 3 types of feedback
34:24 | Navigating sensitivity
38:44 | Front seat leader, back seat feedback
42:10 | What being a game changer means to Sheila Heen

About Crisp:
Crisp (crisp.co) is a law firm growth company. We help committed law firm owners and their teams differentiate their firms, amplify their brands, and dominate their markets. Our clients generate limitless growth in their businesses with superior brand differentiation, world-class video marketing, and transformational coaching.

We’re on a mission to help over 1,000 law firm owners grow their revenue by $1 million ($1 billion impact) in the next five years.

Our approach is to take everything we've learned generating massive growth in our own organization and help the country's most ambitious law firm owners do the same for theirs.

Follow Michael Mogill:
Website: https://michaelmogill.com/
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Instagram:   / mogill  
Twitter:   / mogill  
Linkedin:   / mogill  

Follow Crisp:
Website: https://crisp.co/
Facebook:   / crispgrowth  
Instagram:   / crispgrowth  
Twitter:   / crispgrowth  
Linkedin:   / crispgrowth