Poltys CA Modules - Outbound Dialer
Автор: Nicu ZECHERU
Загружено: 2012-11-23
Просмотров: 794
Описание:
http://poltys.com/ca-modules
CA Outbound Dialer Module automatically places calls to a predefined list of phone numbers and connects the called person to the appropriate agent as soon as the call is answered.
CA Outbound Dialer Module works with TDA, TDE, NCP and NS1000 PBX series.
Benefits to Customer:
Significantly improve contact center productivity, agents spending more time talking than dialing
Enhance customer service and increases customer satisfaction
Speeds up response times
Increases productivity and reduces costs
Key Features
Calls the numbers one by one as soon as Agents becomes available
Busy or no answer numbers are retried
The outbound dialer eliminates the customer search and dial time that the agent normally does
Agents are presented with calls as their status changes to "idle"
English, German, Spanish user interface support
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