Poltys CA Modules - ACD Reports
Автор: Nicu ZECHERU
Загружено: 2013-03-07
Просмотров: 1094
Описание:
http://poltys.com/ca-modules
Poltys CA ACD Reports Module provides Call Center reporting functionality to Panasonic CA Supervisor.
CA ACD Reports Module works with TDE, NCP and NS1000 PBX series.
Benefits to Customer:
Improve Call Center Performance
Measure Service Level Objectives
Measure Agent Performance
Improve customer experience
Monitor simultaneously System, ACD Groups, ACD Extensions, CO Trunks
Key Features:
Collect CA ACD statistics every hour
Build Reports by month/day/hour/day of week and group for a selected time range
Group Report
Total number of calls
Average Answer Time
Overflow Calls
Lost Calls
Max Waiting Calls
Longest Waiting Time in Queue
Agent Status Report
Login Time
Not-ready (break) Time
Busy Time
Working After Hours Call Time
English, German, Spanish user interface support
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