How SAAS COMPANIES Can Transform CUSTOMER ONBOARDING|Product Adoption

Описание: #CustomerSuccess #SaaS #Onboarding #Adoption

SaaS companies' guide to customer onboarding and adoption for growth. Watch the pivotal conversation between Irit Eizips and Anil Karakkattu, the insightful host of Profit Pulse and Founder of BHA Management Consulting.

🔑 Key Takeaways:

🌟 Distinct Roles: Onboarding vs. Adoption - what sets them apart?
💡 Strategic Insights: Ongoing engagement through continuous onboarding.
🚀 Beyond Basics: Elevate adoption with proactive strategies.
🎯 Industry Challenges: Overcoming adoption oversight in SaaS.
🛠 Practical Framework: Enhance retention & lifetime value.

For those at the helm of SaaS ventures, this dialogue is packed with actionable insights to refine your approach to customer success. Explore strategies that go beyond the conventional to significantly impact your bottom line.

Your experiences and thoughts are invaluable to us. 💬 Share in the comments below or reach out to continue this important conversation on driving SaaS success.

Stay ahead in the SaaS game. Hit that subscribe button for more expert talks and insights. 🌐

👍 Like, share, and subscribe for expert insights!

👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are three powerful ways I can help you fast-track success while avoiding common pitfalls:

1️⃣ 𝙎𝙩𝙚𝙖𝙡 𝙈𝙮 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙘𝙘𝙚𝙨𝙨 𝙆𝙋𝙄 𝘾𝙝𝙚𝙖𝙩𝙨𝙝𝙚𝙚𝙩

Tracking the right KPIs is the key to driving your CSM team to higher performance. Get my Customer Success KPI Cheatsheet and learn how to focus on the metrics that actually move the needle—so you can scale smarter and accelerate revenue growth.

Click here to download the workbook:
🔗 https://unlock.thecustomermethod.com/...


2️⃣ 𝙅𝙤𝙞𝙣 11,000+ 𝘽2𝘽 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚𝙨 𝙖𝙣𝙙 𝙇𝙚𝙖𝙙𝙚𝙧𝙨

Every week, I share strategic insights and practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Don’t navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies and driving serious impact.

Click here to join:
🔗 https://unlock.thecustomermethod.com/...

3️⃣ 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙤𝙧 𝙇𝙚𝙖𝙙𝙞𝙣𝙜 𝙖 𝘾𝙎𝙈 𝙏𝙚𝙖𝙢 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙁𝙞𝙧𝙨𝙩 𝙏𝙞𝙢𝙚?

Building and running a customer success practice for the first time doesn’t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives confidently build a proactive, high-performing CS team—without the guesswork and costly missteps of figuring it out alone.

Click here to learn more:
🔗 https://unlock.thecustomermethod.com/...


ABOUT THE HOST

Anil Karakkattu is the founder of BHA Management Consulting and a revered strategist in the SaaS industry, known for guiding companies through growth and customer success challenges. As host of the Profit Pulse podcast, he offers deep dives into strategies for customer onboarding, retention, and business scalability, featuring insights from top industry experts. His expertise and passion for driving SaaS innovation have established him as a trusted voice among founders and CEOs seeking to elevate their businesses.

🔗 You may connect with Anil via LinkedIn:   / growthstrategist-operationalexcellence  

ABOUT THE GUEST

Irit Eizips is the Chief Customer Officer & CEO of CSM Practice. Irit is, a renowned expert in customer retention and upsell strategies. Irit has consistently been recognized as a Top Customer Success Strategist and Influencer since 2013 and was named one of the Top 100 Global Inspirational Leaders and Top 25 Customer Success Influencers in early 2021.

Follow Irit on LinkedIn:
  / eizips  
◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️

Additional Resources:

📑 Read: 3 Ways to Promote Productivity and Proactivity
https://www.csmpractice.com/3-simple-...

🎥 Watch: Revolutionary Training Program: 60% Surge in Product Adoption
   • Revolutionary Training Program: 60% Surge ...  

🎥 Watch: Conference Highlights - Improving Onboarding Processes
   • Conference Highlights: Improving Onboardin...  

TIME STAMPS

00:00 Intro
00:43 Onboarding VS Adoption
03:02 Product Adoption Challenges
06:40 CS Strategy Challenges
08:57 Closing the Gap
11:45 Offensive VS Defensive
18:10 Framework
24:05 Initial Barriers
27:32 Perceived VS Received
29:58 Customer Education
30:55 KPIs
33:18 Issue in Saas
34:33 Personalization