The Path to Success: ADMIN CERTIFICATION PROGRAM

Описание: Explore the Admin Certification Program & Self-Service LMS magic in this episode with Irit Eizips and Christina Singh, VP of Customer Success at Split.io. They explore how Split.io's innovative Admin Certification Program transforms customer success strategies with gamified Self-Service Learning Management Systems (LMS).

🚀Key Highlights:
Christina shares the triumphs of Split.io's Admin Certification Program.
A closer look at Split Arcade, the gamified LMS sparking engagement and learning.
Efficiency tips for Customer Success Managers (CSMs) to boost productivity.
Choosing an LMS that ensures growth and adaptability.
The crucial role of LMS in making customer onboarding seamless.

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#CustomerSuccess #LearningManagementSystem #TechInnovation #CSMPractice #SplitArcade #DigitalStrategy

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👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are three powerful ways I can help you fast-track success while avoiding common pitfalls:

1️⃣ 𝙎𝙩𝙚𝙖𝙡 𝙈𝙮 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙘𝙘𝙚𝙨𝙨 𝙆𝙋𝙄 𝘾𝙝𝙚𝙖𝙩𝙨𝙝𝙚𝙚𝙩

Tracking the right KPIs is the key to driving your CSM team to higher performance. Get my Customer Success KPI Cheatsheet and learn how to focus on the metrics that actually move the needle—so you can scale smarter and accelerate revenue growth.

Click here to download the workbook:
🔗 https://unlock.thecustomermethod.com/...


2️⃣ 𝙅𝙤𝙞𝙣 11,000+ 𝘽2𝘽 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚𝙨 𝙖𝙣𝙙 𝙇𝙚𝙖𝙙𝙚𝙧𝙨

Every week, I share strategic insights and practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Don’t navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies and driving serious impact.

Click here to join:
🔗 https://unlock.thecustomermethod.com/...

3️⃣ 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙤𝙧 𝙇𝙚𝙖𝙙𝙞𝙣𝙜 𝙖 𝘾𝙎𝙈 𝙏𝙚𝙖𝙢 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙁𝙞𝙧𝙨𝙩 𝙏𝙞𝙢𝙚?

Building and running a customer success practice for the first time doesn’t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives confidently build a proactive, high-performing CS team—without the guesswork and costly missteps of figuring it out alone.

Click here to learn more:
🔗 https://unlock.thecustomermethod.com/...


ABOUT OUR GUEST

Christina Singh, VP of Customer Success at Split.io and Chief Mom Officer, excels in optimizing organizational processes and problem-solving. Her innovative work in creating the Split Arcade learning management system exemplifies her ability to transform complex challenges into strategic solutions. Christina’s leadership not only drives team performance but also turns at-risk clients into advocates, enhancing overall customer engagement and satisfaction.

🔗 You may connect with Christina via LinkedIn profile:   / christinawongsingh  

ABOUT OUR HOST

Irit Eizips is the Chief Customer Officer & CEO of CSM Practice. Irit is, a renowned expert in customer retention and upsell strategies. Irit has consistently been recognized as a Top Customer Success Strategist and Influencer since 2013 and was named one of the Top 100 Global Inspirational Leaders and Top 25 Customer Success Influencers in early 2021.

Follow Irit on LinkedIn:
  / eizips  
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Additional Resources:

📑 Read: Customer Success Communities List
https://www.csmpractice.com/customer-...

📑 Read: 3 New Customer Onboarding Best Practices
https://www.csmpractice.com/3-new-cus...

🎥 Watch: Tips - Building an Online Community
   • Tips: Building an ONLINE COMMUNITY  

WorkRamp - https://www.workramp.com/

Gainsight - https://www.gainsight.com/

TIME STAMPS

00:00 Intro
00:55 CS Team
01:55 Strategic Initiative
03:02 Business Impact
06:09 Creating the System
09:28 Structure and Content
13:00 Certifications
19:55 Learning with Webinars
21:06 Client Engagement
22:54 Steps Recommended