Lesson 24 - Quick Reference SOPs | Stewardess 101

Описание: This lecture is THE LAST of this course. It is your core memory set for yacht interior work.
It brings together the essential SOPs, sequences, scripts, and rules every crew member must know without thinking so service stays consistent, calm, and guest-first at all times.

Designed as a mental reference, this lesson covers everything from cabin entry and bed-making to laundry logic, service rules, radio etiquette, safety calls, and complaint handling.

What you’ll learn:

📋 Core SOPs every crew member must memorize
🚪 Knock & enter rules for guest spaces
🌅 AM turn-up & 🌙 PM turndown sequences
🛏️ Bed-making & bathroom reset standards
🧺 Laundry sorting, loading & stain logic
🍽️ Place settings & service styles
🍷 Beverage basics (temps, pours, coffee)
🗣️ Guest-first language frameworks
🔐 Privacy & professional boundaries
⚠️ Complaints handling (LEARN method)
🥜 Allergy & preference controls
📡 Radio etiquette & pro-words
🌊 At-sea service adjustments
🚨 Safety quick-calls
🧠 Mnemonics, timings & do/don’t rules

This is the baseline knowledge that makes everything else work smoothly.

Chapters:

00:00 Intro
00:20 Lesson Topic
00:37 Knock & Enter Rules
01:11 AM Turn-Up Sequence
01:53 PM Turndown Sequence
02:29 Bed-Making Standard
02:50 Bathroom Reset (Full)
03:14 Laundry Sorting & Loading
03:56 Stain Removal Logic
04:46 Finishing & Presentation
05:14 Place Settings Basics
05:40 Service Styles (American / French / English)
06:09 Beverage Basics (Temps & Pours)
06:53 Guest-First Language (A-O-T-C)
07:13 Privacy & Boundaries
07:33 Complaints Handling (LEARN)
07:53 Allergies & Preference Lists
08:23 Radio Etiquette (Crew Grammar)
08:48 Stowing for Crossings (Quick Rules)
09:12 Waste & Recycling Basics
09:44 Daypacks Core Rules
10:10 Beach Club Setup (10-min open)
10:42 Gangway Watch Essentials
11:07 Minibar & Water Checks
11:26 Maintenance & Incident Logging
11:46 At-Sea Service Adjustments
12:07 Safety Quick-Calls
12:28 Timings
12:52 Mnemonics
13:19 Do / Don’t Crew Mindset
13:41 One-liners
14:05 Final Self-Check Before Leaving a Cabin
14:25 Micro Quiz

📚 Free notes & checklists on Telegram:
https://t.me/+LQeanhtzSaQ2ZTky

If this helped, please like, subscribe, and share with your crew. ⚓️