Lesson 23 - Gangway Watch | Stewardess 101

Описание: The gangway is the yacht’s front door - and how it’s managed sets the tone for the entire guest experience.
This lecture gives you a clear, repeatable system for running the gangway safely, discreetly, and professionally during arrivals and departures.

You’ll learn how to control safety, security, guest flow, privacy, and communication at the passerelle while coordinating smoothly with Deck, the Bridge, and the Agent.

What you’ll learn:

🚪 What “perfect” gangway watch looks like
🛟 Safety rules (no slips, no obstructions, three points of contact)
🔐 Security & authorization checks
🧭 Guest flow, luggage routing & handoffs
🧺 Presentation standards (carpet, towels, shoe station)
📡 Radio communication & closed-loop calls
📋 Arrival & departure step-by-step flows
🛂 Customs, fueling & special condition rules
👨‍👩‍👧 Handling children, mobility & VIP guests
🎒 Luggage, provisions & contractor control
🚨 Emergencies & incident response
🧼 Cleanliness & silent presentation loop
⚠️ Common mistakes & instant fixes
⏱️ Checklists, practice drills & micro-quiz

Chapters:

00:00 Intro
00:20 Lesson topic
00:33 Objectives
01:20 Golden Rules
01:50 Roles & Responsibilities
02:28 Equipment & Setup
03:40 Arrival Flow (Guests Boarding)
05:11 Departure Flow (Guests Ashore)
06:09 Security & Authorization Checks
06:59 Special Conditions (Fueling, Customs, Weather)
07:43 Children, Mobility & VIP Handling
08:22 Luggage & Provision Control
08:55 Radio Etiquette at the Rail
09:30 Emergencies & Incidents
10:23 Cleanliness & Presentation Loop
10:50 Common Mistakes & Fixes
11:25 Checklists (Open / Watch / Close)
12:35 Micro Scripts
13:17 Practice Drills
13:49 Micro-Quiz & Final Takeaway

📚 Free notes & checklists on Telegram:
https://t.me/+LQeanhtzSaQ2ZTky

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