Designing Better AI Systems: Smart Search, Raters & Guardrails (Soo-Jin Lee)

Описание: Take a behind‑the‑scenes look at how playwright‑turned‑conversation‑designer Soo‑Jin Lee builds generative AI experiences that are accurate, safe, and aligned with user intent. In this episode of The Dialogue Architects, host Lauren Goerz explores how Soo‑Jin designs “smart search” systems, writes guardrails, collaborates with engineers, and evaluates AI responses using human raters.
You’ll learn:
• How metadata powers natural‑language search
• Why confirmation blurbs drive user trust
• How designers shape model behavior through prompts and constraints
• What makes human evaluation reliable
• Ethical decisions around brand safety
• Feedback loops and RAG workflows
• Why creative‑technical hybrid roles matter
• How humor might be the next frontier in AI design
⏱ Timestamps included in the video chapters.


Links & Resources
Soo‑Jin Lee –   / soo-jinlee  
Lauren Goerz -   / lauren-goerz  
🔗 Learn more about trustworthy conversational AI: rasa.com
🔗 Try Rasa today in the Rasa Playground: https://hellorasa.info/46UKlub

Bio: Soo‑Jin Lee
Soo‑Jin Lee is a New York–based playwright and conversation designer whose work blends creative storytelling with practical AI design. Before entering the world of conversational AI, she spent years as a public‑school teacher and playwright—experiences that sharpened her understanding of dialogue, audience intention, and the nuances of human communication. Today, Soo‑Jin works across generative search and language‑model‑driven experiences, where she develops system prompts, designs content guardrails, and leads human‑evaluation workflows to ensure accuracy, safety, and clarity. Her multidisciplinary background allows her to approach AI design with both imagination and rigor, making her a distinctive voice in the evolution of generative AI and conversational UX.

About The Dialogue Architects
The Dialogue Architects is a podcast from Rasa, hosted by Lauren Goerz, exploring the craft and strategy behind designing conversational AI in the enterprise. Each episode brings together technologists, designers, and product leaders to unpack how dialogue is built, scaled, and governed in real‑world systems.