How to Build Voice AI People Trust with Ludwig Sickert

Описание: Trust isn’t a feature you add to voice AI — it’s something you design from the ground up.

In this episode of The Dialogue Architects, we’re joined by Ludwig Sickert, Co-Founder and CTO of Logen.AI, to unpack what it really takes to build high-trust voice AI systems that work in real enterprise environments.

Drawing on Ludwig’s journey from IBM Watson AI to founding Logen.AI, the conversation explores how voice agents have evolved from simple FAQ bots into deeply integrated, production-grade systems — and why trust becomes harder, not easier, at scale.

We discuss:

What makes voice AI feel trustworthy (and what breaks it)

Why enterprise voice agents must be tightly integrated with IT systems

The role of validation, governance, and brand voice in AI behavior

How teams can balance flexibility with reliability in production

What the future holds for voice AI, including memory across conversations

This episode is essential listening for product leaders, designers, and engineers building voice agents where accuracy, confidence, and user trust are non-negotiable.

🎧 Learn more about designing trustworthy conversational AI at Rasa: rasa.com

Episode Chapters:

[00:00] Introduction and guest welcome
[00:43] Ludwig’s career journey
[02:01] Building high-trust voice agents
[04:01] Challenges and solutions in conversational AI
[07:06] Voice AI implementation strategies
[15:05] Ensuring high-trust AI systems
[18:43] Technical and business considerations
[26:51] The future of voice AI and memory
[30:12] Closing thoughts and farewell