How to Improve Soft Skills in Customer Service Teams
Автор: Dominic The CX Guy
Загружено: 2025-04-24
Просмотров: 6011
Описание:
Not every skill can be tracked on a dashboard.
This video looks at the soft skills that often go unnoticed, yet quietly define the best customer service teams.
It’s not training manuals or speed metrics—it’s something more human.
Help grow the channel: / @dominiccx
Here's what we cover:
00:00 - Intro
00:14 - Context & Background
03:27 - Tip #1
04:13 - Tip #2
05:39 - Tip #3
06:19 - Tip #4
07:16 - Tip #5
08:00 - Conclusions
08:47 - Outro
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