Leading Communities with Empathy | Sarah Hempel @ Loop: The 24hr Global Community Summit 2025

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We are a community for community builders. We serve businesses to build the most impactful communities of our time.

Why? Because community building is the new currency & the next best business strategy. But building an impactful one can be tough, exhausting & lonely. We're here to change that and we’re taking you there with us.

How? Through our 8-week Community Cohort to build a community strategy for a business, recruitment to hire top community talent or coaching for 1-1 support.

#community #engagement #communitybuilding

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What if conflict isn't the enemy of community, it's actually feedback in disguise?
Sarah Hempel, Senior Manager of Community Experiences at Blanchard [   / @blanchardleadership  ], breaks down why disconnection (not conflict) is what really erodes trust in your community. In this 30-minute talk from Loop Summit, she shares practical frameworks for turning tense moments into opportunities for deeper belonging.

What You'll Learn:
✅ Why 90% of your members lurking isn't a problem
✅ How to use ChatGPT as an emotional labor tool (not just for content)
✅ Blanchard's Leading with Empathy framework: 3 mindsets + 3 skillsets
✅ Cultural differences in listening (including the Japanese practice of Aizuchi)
✅ When to validate feelings vs. apologize in member conflicts

Key Timestamps:
0:00 - Introduction
2:15 - Why conflict is feedback, not failure
5:30 - The angry member email story
12:40 - Active listening vs. listening to reply
18:20 - Stop panicking about lurkers
22:45 - Leading with Empathy framework breakdown
26:10 - Using AI to prevent burnout in high-conflict communities

Resources Mentioned:
🔗 Blanchard Community - Join 7,500+ leaders from 100+ countries https://blanchardcommunity.com/
🔗 Leadify App (FREE) - Apple Store & Google Play - AI mentor for leaders https://leadify.app/
🔗 Leading with Empathy Course - Blanchard Leadership Marketplace https://www.blanchard.com/our-content...
🔗 Connect with Sarah on LinkedIn   / sarah-hempel  
🔗 Learn more about Aizuchi (Japanese listening practice) https://en.wikipedia.org/wiki/Aizuchi

About the Speaker:
Sarah Hempel is the Senior Manager of Community Experiences for Blanchard. In this role, Sarah is passionate about creating inclusive spaces and making a difference in the lives of others. She promotes collaboration, innovation, and building trust as she connects people with the resources to help them grow as leaders.

About Loop Summit:
Loop is a 24-hour global community summit hosted by CMX, Led by Community, and The Community Collective.