Transforming Careers with AI: Real Stories from Intercom Customers

Описание: Customer service teams are adopting AI fast, but the biggest shift isn’t just operational, it’s personal.

In this fireside chat, Intercom’s Franka Martinovic, Director of Support, sits down with two customer leaders who embraced AI early and saw it transform how they work, how their teams operate, and how their careers accelerated.

You’ll hear candid, real-world stories from:

Danielle Constantine, CEO at MyHSA, who went from “we’ll never use automation” to launching AI on Halloween and becoming obsessed with continuous improvement, cranking out knowledge articles daily and reshaping roles around AI.

Eric Brulette, VP of Support & Education at Bloomerang, who drove executive buy-in, launched quickly, scaled toward ~65–70% resolution, and used the momentum to expand his scope, visibility, and leadership footprint.

This isn’t a product walkthrough. It’s an honest look at what it takes to launch, scale, and manage AI in support, and what that process unlocks for the people leading it.

Discover what Fin can do for your business.

🔎 Learn More
Explore Fin → https://www.fin.ai
See more customer stories → https://www.fin.ai/customers
Check out product FAQs → https://www.intercom.com/help

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