Fin Product Updates January 2026 – Automation Rate, Optimize Dashboard, Image Answers, and more

Описание: January’s Fin Product Updates are here. We’re walking through what we shipped this month, with real demos and why each change matters for your team and your customer experience.

January highlights:

→ Performance Report and Automation Rate: the percentage of total customer conversations Fin resolves end to end, reflecting Fin’s true operational impact.
→ Optimize Dashboard: Get AI-powered Suggestions to improve resolution rates based on analysis of conversations that Fin couldn't resolve.
→ Content Suggestions: AI-generated articles and edits that clean up duplicate or conflicting content, making it easy to improve Fin in just a few clicks.
→ Data & Action Suggestions: Identify the data Fin is missing and the actions it could take to resolve more conversations.
→ Image Answers: Fin can now send screenshots, visuals, and even GIFs, making responses clearer and more effective.

Everything shown is live today. As always, our teams are shipping at an incredible rate, which means that Fin is getting better every month. We'll be back in February with another set of updates!

Watch Brian, Christine, and Pedro walk through what’s new.

Discover what Fin can do for your business.

🔎 Learn More
Explore Fin → https://www.fin.ai
See more customer stories → https://www.fin.ai/customers
Check out product FAQs → https://www.intercom.com/help

🤝 Connect With Us
LinkedIn
→   / fin  
→   / intercom  

X (formerly Twitter)
→ https://x.com/fin_ai
→ https://x.com/intercom

YouTube
→    / @finaiagent  
→    / @intercominc  

0:00-0:45 – The Fin Flywheel
0:45-1:03 – Updates list
1:03-2:07 – Performance Report
2:07-4:46 – Automation Rate
4:46-5:26 – Suggestions
5:26-8:59 – Content Suggestions
8:59-11:01 – Data and Action Suggestions
11:01-14:01 – Fin Image Answers
14:01-14:46 – What's next

#AICustomerSupport #IntercomFin #ProductUpdate #AutomationTools #CustomerExperience