Automating Customer Support with AI & n8n | Categorize & Route Complaints Instantly.
Автор: LoopLogicSystems91
Загружено: 2025-10-03
Просмотров: 73
Описание:
In this video, I walk you through a complete AI-powered customer support triage and multi-channel ticketing system built using n8n, Airtable, and Google Gemini AI.
✅ Here’s what the system does:
📩 Collects customer complaints automatically from email (and other sources).
🧹 Filters out spam based on the email subject.
📝 Stores client name, email, and complaint details in Airtable.
🤖 Uses AI to categorize the type of complaint (e.g. refund, billing, technical).
🗂 Saves the categorized data back to Airtable for structured tracking.
🔀 Routes the issue to the right department through Slack + sends automated client responses.
💼 Why this matters for businesses:
🚀 Dramatically reduces support response time.
💰 Cuts operational costs by automating triage.
📊 Centralizes complaints for better data and reporting.
🧠 Enables smarter decisions with structured customer feedback.
🧍♂️ Frees human agents to focus on solving problems, not sorting emails.
If you’re running a business or building automation systems, this workflow can save hours every week, improve customer satisfaction, and scale support without hiring more staff.
📌 Tools used:
n8n (workflow automation)
Airtable (data storage)
Google Gemini AI (categorization)
Slack + Email (notifications)
Contact: [email protected]
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