Sacramento County's Human Assistance Medi-Cal/CalFresh Service Center -- 2012
Автор: CSACCounties
Загружено: 2013-06-25
Просмотров: 2623
Описание: Imagine trying to keep track of thousands of cases for people who need food stamps and other assistance. In Sacramento County, they just switched from a case-worker system to a call-center approach. They developed technology to make case records more accessible, and that translates into faster, better customer service for people in need.
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