Receptionist-Proper Call Handling- Part I

Описание: When a call is generated through our phone system it could be for one of several companies. The call is identified by the line it is ringing into. The companies represent HME Providers, Value Providers, Eocene Health Systems, or 101 Diabetic Supplies. There are several other companies that run through our phone system but do not have much phone activity. These companies include Reliable Response, HMD Biomedical, CDM, Infopia America and International Venture Capitol.

Phone technique and politeness is imperative for the receptionist. A quality receptionist can answer and maintain many phone calls at the same time. The secret is to be polite but forceful. Here is an example.

A call comes in and the person asks for Mike Sowards. The receptionist should ask who is calling and what it is in regards to. Prior to the caller answering the question another call comes in and the receptionist says hold please and puts the customer on hold without waiting for a pause in his conversation. The other line is answered and this line wanted to talk to a supervisor. The receptionist knows that another call is waiting and that the person on the line is upset. The receptionist says my pleasure and transfers the call to our auto answering system. The receptionist than goes back to the caller on hold who wanted Mike Sowards and ask who are they and what is there needs. The receptionist calls Mike Sowards and ask if I want to talk to this person and their topic of conversation. Mr. Sowards either agrees to take the call or asks you to take a message or send them to his voicemail.