Customers Are in the Driver's Seat, and Business Leaders Should Take Notice

Описание: What kind of environment should business leaders be preparing for in the future? That was among the questions Jon Picoult was asked during this interview on the Punk CX podcast.

It's just one of many topics that Jon covered while discussing his book, "FROM IMPRESSED TO OBSESSED: 12 Principles for Turning Customers and Employees into Lifelong Fans."

Listen to the full interview at https://www.adrianswinscoe.com/2021/1...

Learn more about Jon's book at https://www.impressed2obsessed.com

Learn more about Jon and his keynote speaking services at https://www.jonpicoult.com

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Jon Picoult helps companies impress their customers and inspire their employees, creating “raving fans” that drive business growth. He is the founder of Watermark Consulting and a noted authority on customer and employee experience.

A sought-after business advisor and public speaker, Jon has personally advised the C-suite at some of the world’s foremost brands. He helps organizations capitalize on the power of loyalty – both in the marketplace and in the workplace.

Jon’s insights have been featured by dozens of media outlets, including The Wall Street Journal, The New York Times, Harvard Business Review, and Fortune.

Jon is also the author of the Amazon best-selling book, “From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans,” which has earned praise from business luminaries such as Horst Schulze (co-founder of Ritz-Carlton Hotels), Hubert Joly (former CEO of Best Buy), and Marshall Goldsmith (world-renowned executive coach).

Jon received his bachelor’s degree in cognitive science from Princeton University and his M.B.A. in general management from Duke University.

Follow Jon on Twitter or Instagram @JonPicoult.