The Ritz-Carlton's Famous $2,000 Rule

Описание: How does the Ritz-Carlton empower it's employees?

Known as one of the gold standards of customer service, the Ritz Carlton has been rightly studied and dissected over the years in an attempt to find the “secret” Ritz sauce. Entire books have been written just on the Ritz’s customer service.

One aspect of the Ritz’s service that has received a lot of coverage is the fact that the Ritz empowers its employees to spend up to $2,000 to solve customer problems without asking for a manager. Yes, you read that right, Ritz-Carlton employees can spend up to $2,000 per incident, not per year, to rescue a guest experience.

Once you’ve checked out the video above, make sure to check out the original blog post here: http://customersthatstick.com/blog/cu...

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